Ignition AI
One assistant, every stage of your benefits.
Ask Ignition AI a question about your risk profile, your renewal, or enrollment and get an expert answer instantly.


Ask anything, wherever you are in the product.
Your risk profile, a renewal option, an enrollment status. Ignition AI answers instantly, across the entire portfolio.
Faster, because the back office runs on AI too.
The same agents answering your questions are already processing submissions and moving plans forward behind the scenes, so answers stay current.




Nothing falls through the cracks.
Back-office agents work around the clock to catch a missed deadline or an incomplete submission before it becomes a coverage gap.
Answers from your plan, not a help center.
Answers specific to your plan.
A person on anything sensitive
It can act, within your permissions
Frequently asked questions
Anything about your own benefits. Your risk profile, a renewal option, whether an enrollment went through, what a plan covers.
Your own plan documents and our knowledge base, inside set limits. It answers from your plans, not from the internet.
It can take action, with exactly the same permissions the person asking already has in the product.
It hands the question to a person. Anything sensitive or uncertain goes to a human rather than being answered.
In Slack first, with in-app chat next.
The assistant answers you. The agents do the longer jobs: chasing a submission, moving a plan forward, catching a deadline before it slips.
Yes. A human stays in the loop throughout. The agents do the work, people make the decisions.


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